With the many challenges the health crisis brings, it is not uncommon to be thinking about your financial well-being. For the staff of experts at Commonwealth Bank & Trust Company, it is essentially business as usual, and they continue to service client needs around the clock in this time of considerable uncertainty.
“I have never been so proud of a group of employees,” says John Key, Bank President. The team at CB&T is currently processing hundreds of PPP loans for small businesses each day, keeping Louisville’s proud independent spirit ahead of the curve in these tough times. “If there is ever a time that our customers need us, it is right now,” says Ann Wells, Chairwoman and CEO. “Our bankers and operations teams have proven that Commonwealth Bank holds a strong place in this community. Our people are on the front lines of the financial crisis.”
That same spirit of service is alive at every Commonwealth Bank branch. “I am extremely impressed with how CB&T is stepping up to help our business clients with the PPP loan process and our consumer clients with loan deferments. I could not ask to be part of a better work family,” says Tina Hawkins, Business Development Officer at the Preston Branch. “We are all stepping up and out of our comfort zones to help each other. These times will make us a tighter knit group than we ever were before. We are operating in a very fluid environment. Customer needs shift daily, and the need for flexibility and compassion on our parts is a must. I want my customers to feel supported.”
Jessica Anaya, Business Development Officer at the Norton Commons Branch, had this to share: “I am finding it increasingly difficult to estimate the impact that COVID-19 is currently having – and ultimately will have – on our customers’ businesses, but I am in it for the long haul. I love my job and the service I can provide to the extended Prospect community. We offer truly valuable service to our community, and our clients trust that we have their best intentions at heart.”
“Even as social distancing took its place in our lives, our team banded together to unselfishly take care of unforeseen daily challenges – all while maintaining a fantastic, positive attitude,” says John Key. “I know Commonwealth Bank will come out the other side stronger and better. This is our time to define the true meaning of what a community bank truly is. Our tagline for years has been ‘Like having a Banker in the Family.’ It has never been more true.”
To learn more about Commonwealth Bank & Trust’s lines of business, products, and services, please visit CBandT.com.
"We are all stepping up and out of our comfort zones to help each other. These times will make us a tighter knit group than we ever were before."